Term Definition
Active Listening Requires listening to respond, understand & focus
Advising Offer suggestions about the best curse of action to someone
Analyzing Discover through detailed examination
Appreciative Listening Seeks info which they will appreciate
Back channeling Things that tell people you're listening
Closed-Mindedness Refusal even to listen to ideas with which you disagree
Competitive Interrupting Interrupting others in order to control the conversation
Confirmation Bias Tendency to pay attention to info that supports our own beliefs
Critical listening Listening to evaluate
Individualism Expectation of straightforward independent
Collectivism Listen with emphasis on social harmony over efficiency
Effective Listening Comprehension
Emphatic Listening Listening to provide empathy & comfort
Empathizing Give special importance to something in speaking
Glazing over Daydreaming
Information overoad Overwhelmed by the large amount of information you experience daily
Pseudolistening Feedback behaviors to give the false impression that you're listening
Rebuttal Tendency Argue with a speaker & form responses prematurely
Selective Listening Listening only to points you want to hear
Skepticism Certain knowledge is possible
Stonewalling Respond by silence or lack of interest
Action-oriented Inquisitive & direct style
Content-oriented Analyzing the information before acting or communicating directly or verbally
People-oriented Concerned about the social aspects of interaction
Time-oriented Emphasizes efficiency
Supporting Expressing agreement with speaker's POV
Vividness Effect Explains how vivid and dramatic events affect an individual's perception of a situation
Chapter 7

Leave a Reply

Your email address will not be published. Required fields are marked *